— PRIVACY POLICY —
Introduction
GO GAS respects and values the privacy of its users, customers, business partners, and website visitors. This Privacy Policy explains how GO GAS collects, processes, stores, uses, discloses, and protects personal and business information in connection with its services including WhatsApp Business API, RCS messaging services, customer communication systems, websites, applications, and associated technologies.
By accessing or using GO GAS services, you consent to the practices described in this Privacy Policy.
This Privacy Policy is designed to comply with applicable Indian laws, Meta Business requirements, telecom regulations, and industry-standard privacy practices.
Information We Collect
GO GAS may collect various categories of information including:
User Information
- Full name
- Business name
- Email address
- Phone number
- Billing information
- Company details
- Government-issued identification where required
- Communication preferences
Device Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Log files
- Access timestamps
- Geographic information
Cookies & Usage Data
- Website interaction data
- Session identifiers
- Analytics information
- Preference tracking
- User behavior insights
Message Data
- Sender and recipient information
- Message timestamps
- Delivery status
- Approved templates
- Communication metadata
- Customer opt-in records
GO GAS does not intentionally access private message content beyond what is operationally necessary for service delivery, compliance, security, or troubleshooting.
Purpose of Data Collection
GO GAS collects information for purposes including:
- Service provisioning
- User authentication
- Customer support
- Message routing and delivery
- Platform optimization
- Billing and invoicing
- Compliance verification
- Fraud prevention
- Security monitoring
- Analytics and reporting
- Legal and regulatory obligations
Information is collected only to the extent reasonably necessary for legitimate business operations.
Consent for WhatsApp & RCS Data Processing
By using GO GAS services, users consent to processing of communication-related information necessary for WhatsApp Business API and RCS messaging operations.
Users acknowledge that:
- Customer opt-in consent is mandatory before sending messages
- Message metadata may be processed for delivery purposes
- Messaging data may pass through Meta, telecom operators, cloud providers, or related communication infrastructure
- Users are responsible for obtaining lawful consent from end customers
GO GAS processes messaging data strictly for authorized business communication purposes.
Legal Basis for Processing
GO GAS processes personal data on the basis of:
- User consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
- Regulatory compliance requirements
Processing activities are conducted in accordance with applicable Indian data protection principles and communication regulations.
How We Use Collected Data
Collected information may be used to:
- Provide and maintain services
- Enable WhatsApp and RCS messaging
- Verify user identity
- Improve system performance
- Respond to support requests
- Monitor compliance
- Prevent misuse and unauthorized access
- Generate analytics and reports
- Process payments
- Communicate updates and notices
GO GAS does not sell personal information to unrelated third parties.
Data Retention & Deletion
GO GAS retains information only for as long as necessary to:
- Fulfill contractual obligations
- Meet legal requirements
- Resolve disputes
- Enforce agreements
- Maintain security and audit records
Upon lawful request or termination of services, eligible data may be deleted, anonymized, or archived subject to:
- Regulatory obligations
- Legal retention requirements
- Security investigations
- Telecom or Meta compliance requirements
Users may request deletion of eligible personal information by contacting GO GAS.
Data Sharing with Third Parties
GO GAS may share information with trusted third parties including:
- Meta Platforms
- Google infrastructure providers
- Telecom operators
- Cloud hosting providers
- Payment processors
- Technical support vendors
- Government authorities where legally required
Such sharing is limited to purposes necessary for:
- Message delivery
- Platform functionality
- Compliance
- Security
- Operational support
Third parties are expected to maintain reasonable confidentiality and security standards.
Security Measures & Encryption
GO GAS implements commercially reasonable security safeguards including:
- Access controls
- Encryption mechanisms
- Secure server infrastructure
- Authentication systems
- Monitoring tools
- Firewall protection
- Role-based permissions
While GO GAS takes reasonable measures to protect information, no internet-based system can guarantee absolute security.
Users are responsible for protecting their account credentials and access devices.
Cookies & Tracking Technologies
GO GAS websites and platforms may use:
- Cookies
- Pixels
- Analytics tools
- Session storage
- Tracking technologies
These technologies help:
- Improve user experience
- Analyze traffic
- Remember preferences
- Maintain sessions
- Enhance security
Users may disable cookies through browser settings, though certain platform functionalities may become limited.
Data Transfer & Storage (India-based)
Data collected by GO GAS may be stored and processed on servers located in India or other jurisdictions used by trusted service providers.
Where cross-border transfers occur, GO GAS takes reasonable steps to ensure:
- Adequate data protection standards
- Secure transmission mechanisms
- Contractual confidentiality obligations
Users acknowledge that messaging platforms such as Meta and telecom infrastructure may involve global processing systems.
User Rights (Access, Correction, Deletion)
Subject to applicable law, users may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of eligible data
- Withdrawal of consent
- Restriction of processing
- Communication preference updates
Requests may be submitted using the contact details provided below.
GO GAS may require identity verification before processing requests.
Certain information may be retained where legally required.
Policy for Children
GO GAS services are intended only for individuals and businesses legally capable of entering contracts.
Services are not directed toward children under the age of 18.
GO GAS does not knowingly collect personal information from minors.
If unauthorized collection involving a child is identified, reasonable efforts shall be taken to delete such information promptly.
Updates to Privacy Policy
GO GAS reserves the right to modify or update this Privacy Policy at any time.
Updated versions may be published on official websites or communication channels.
Continued use of services after policy updates constitutes acceptance of the revised Privacy Policy.
Users are encouraged to review this Privacy Policy periodically.
Governing Law (India)
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes relating to privacy, data protection, or platform usage shall be subject to the jurisdiction of courts located in Nagpur, Maharashtra.
Contact Information
For privacy-related concerns, data requests, compliance notices, or support inquiries, contact:
GO GAS
Confidence Tower, 34 Central Bazar Road, Ramdaspeth, Nagpur, Maharashtra, India – 440012
Phone: 9834459675
Email: KNCMEDIATECH@GMAIL.COM